Terms And Conditions

Home Service NJ

Preparing your home:

Have your home picked up and ready to be cleaned. Hourly charges may be incurred if cleaning technicians need more time, if your home is not ready to be cleaned, or if a job is underpriced due to the condition of the home.
Notify all guests of our arrival and that we may need access to your space.
Notify the office when there are guests or any unknown person in your home so we are not surprised if a stranger leaves a room.

Preparing Children and Pets:

For safety reasons, please ensure children are supervised whilst we clean your home.
We love our animals, however, if they are aggressive, we ask that you place them in a room that we are not cleaning or outside when we arrive. Clean and Simple Cleaning and its team reserve the right to leave the premises if a pet displays aggressive behavior and will be charged the full cost of your cleaning. Clean and Simple Cleaning is not responsible for the behavior of any pet during the cleaning service.

Accessing your home:

Providing a unique door code or lockbox code. A fee will be charged if we are unable to access your home. (see blocking policy below)
Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions.
Furthermore, you agree to release and/or hold Clean and Simple Cleaning harmless from any and all liability related to any failure of the alarm or failure to arm the alarm correctly.
In the case of an additional service that has not been previously requested, a fee will be charged according to the time used to complete the additional service provided.

Blocking policy:

Our cleaning hours are from 8:30 am to 5:30 pm. If for any circumstance our team is SHIPPED or BLOCKED from your home between these times, there will be a cancellation fee of 100% of your normal cleaning fee. We will make every effort to work within the requested time frame, but we ask that we not be removed during our working hours.
We offer estimated arrival windows for your convenience. Please contact our office one day before your scheduled visit if you would like to know the estimated arrival time. We prioritize meeting your needs and will do our best to accommodate your preferred time.
If we encounter any issues that may result in a delay, such as difficulties with our team’s vehicle, road closures, or adverse weather conditions, we will do our best to notify you in advance. We value your understanding and are committed to maintaining transparent communication at every step of the process.

Cancellation or rescheduling:

Cancellation or rescheduling of cleaning appointments must be communicated at least 72 hours before your regular scheduled day. Rescheduling is free if done 48 hours before the appointment. However, any last-minute cancellations or rescheduling within this time frame will incur a fee of $60.”
This policy ensures that clients have a reasonable window to adjust their appointments without incurring additional charges, while also providing guidelines for timely communication to avoid disruptions to the schedule

Payments Police:

We accept payments exclusively through credit or debit cards. Before proceeding with the charge, we will send an invoice to the client, detailing the amount to be charged. Once the client confirms the invoice, we will proceed with the payment.
This policy ensures transparency in billing and gives clients the opportunity to review and confirm the charges before they are processe

Customer Satisfaction Guarantee and Service Review Policy:

If the client is not satisfied with any aspect of the service provided, we ask them to inform us and send a photo of the area in question. Based on this information, we will send a professional to redo the work as needed.
After the service review, we will contact the client again to ensure that they are now satisfied with the result
We understand the importance of customer satisfaction and strive to provide high-quality service in every interaction. However, we emphasize that repeated attempts of unfounded or abusive claims will be carefully investigated.
If a customer makes recurrent complaints without valid grounds, we reserve the right to refuse refunds or additional compensation. We are committed to addressing legitimate issues and delivering exceptional service, but we cannot tolerate abuse of the complaint system to gain unwarranted benefits.
This policy clearly communicates that we value customer satisfaction while also setting boundaries to prevent abusive or unjustified complaints.